Two Teddies One Heart
Thanks for shopping at ElenGlenCreations.com !
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same
condition that you received it. Your item must be in the original
packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we
have received your returned item. We will immediately notify you on
the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit
card (or original method of payment).
You will receive the credit within a certain amount of days, depending
on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted
from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.Domestic Shipping Policy
All orders are processed within 3-5 business days. Orders are not
shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be
delayed by a few days. Please allow additional days in transit for
delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
Shipment to P.O. boxes or APO/FPO addresses
Elen Glen Creations ships to addresses within the U.S., U.S.
Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has
shipped containing your tracking number(s). The tracking number will
be active within 24 hours.
Customs, Duties and Taxes
Elen Glen Creations is not responsible for any customs and taxes
applied to your order. All fees imposed during or after shipping are
the responsibility of the customer (tariffs, taxes, etc.).
Damages
Elen Glen Creations is not liable for any products damaged or lost
during shipping. If you received your order damaged, please contact
the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.